FAQ

 

How can I cancel or change my order?

Once you have received your order confirmation it is not possible to cancel or change your order. However, if you realized you made a mistake when placing your order, please contact contact@olisticthelabel.com as quickly as possible and we will do our best to help you.

When will my order be shipped?

All orders placed before 11.00 AM (CET) on a working day are usually shipped within 3 days for Europe orders and 8 days for international orders.

We deliver PRE-orders within a maximum of FIFTEEN (15) business days for delivery to mainland France unless provided otherwise indicated to the customer before the order is placed, and THIRTY (30) working days for delivery to any destination. For made to measure dresses, we will need 4 months in advance to be able to accept the order.

I have not received my order as planned. What do I do?

If you haven’t received your order within the stated transit time, please contact contact@olisticthelabel.com and we will locate the package for you.

I have received a faulty or wrong item. What should I do?

If you have received a faulty or wrong item, please contact contact@olisticthelabel.com as quickly as possible stating your name, order number and issue and we will get back to you with further instructions.

How do I return an item?

If it turns out that your purchase wasn’t right for you, we offer 14 days of full return. The return package should be sent to our warehouse at your expense. Please find the address and our full return guidelines on RETURNS & EXCHANGE

How do I exchange an item?

To exchange an item, please follow our return guideline at RETURNS & EXCHANGE. When you request an exchange to a different size or color, we take care of the new shipping fee for you, however all exchanges are based on stock availability. The return fee is still at your own expense.

How do I know that you have received my return? 

Once we have processed your return, you will receive an e-mail with a credit note. Please note that it can take up to 10 working days from the day we receive your package until you receive your refund. For your own safety, please save your shipping receipt until you have received your credit note.

When will I get my refund?

Once we have received your package and accepted the return, we will transfer the amount back to the credit card used for purchase. Please note that from the day we have processed your return, it usually takes 1-3 business days before the amount is available on your account.

Do I have to pay for shipping? 

Yes – shipping is at your own expense when you buy or return an item. We do however offer worldwide free shipping for Europe orders and free shipping on all international orders above 500€. Please find more information about shipping costs at SHIPPING.

Do you ship to my country?

Yes – we ship worldwide. Please find more information about shipping costs at SHIPPING.

Which payment methods can I use?

We accept Visa, Mastercard, Maestro, Visa Electron, American Express.