For details on your 14 day-right-of-return, please see the returns policy selection of the website. This section details your statutory rights of cancellation. Please note that this is a shorter period than the 28 day period under the Returns Policy.
You have the right to cancel your purchase and to receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than 7 working days (excluding weekends and bank holidays) beginning with the day after you received your goods.
To exercise this right of cancellation: Contact us by email at firstname.lastname@example.org
Follow the returns instructions as laid out in the Returns and exchanges section of this site.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses we would suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Please note that you do not have a cancellation right with regards to customized products. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be charged for any cancelled items.