Terms and Conditions

Article 1.

The purpose

These general conditions of use and sale ("Terms") are concluded between OLISTIC THE LABEL company, simplified liability company registered IN FRANCE whose the headquarters is located 137 chemin du cret 01170 Vesancy, France and any non commercial natural person wishing to make a purchase on the site www.olisticthelabel.com.

The products covered by these Terms and Conditions are those listed on the Website and are sold and shipped by OLISTIC THE LABEL. These Conditions apply to the exclusion of all other conditions, including those applicable to sales in stores or through other distribution channels and marketing products.

The Terms and Conditions are intended to define the rules applicable in the context of the sale of products marketed in the site www.olisticthelabel.com

Article 2.


Each product will be a detailed sheet which, besides photography, contain: price, photography, sizes or dimensions and colors, composition, and any special characteristics. Minimal differences between a product and photograph may exist, depending in particular on the resolution and the color definition of the user's screen.

This information comply with the requirements required by the regulations in force and in particular Articles L. 111-1 and L. 113-1 of the Consumer Code and the Order of 3 December 1987 on consumer information on the prices.

OLISTIC THE LABEL is committed to deliver products meeting current requirements for safety and health of persons in accordance with European requirements, in particular to legislation on regulated chemicals.

The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. A textile product carrying the GOTS label grade ‘organic’ must contain a minimum of 95% certified organic fibres whereas a product with the label grade ‘made with organic’ must contain a minimum of 70% certified organic fibres

Article 3. Prices

Prices are quoted in euros all taxes excluding delivery cost, being specified that the value added tax (VAT) is that in force on the French metropolitan territory at the date of confirmation of the order. The prices applied are those given on the site and confirmed the Customer during the order validation.

Article 4. Orders and payment of products 

4.1 Placing an order

Customer materializes his order by completing the following 5 steps

Step 1: Customer selects the products selected and adds them to his cart after selecting, if applicable, the size and color you want. The basket on the top right of the screen informs the customer that he took into account the selections indicating the number of products it contains. The customer CAN also personalize embroiderIES (PATTERNS, COLOR OF THREADS) or FIT the dress to its measurements. The price of the customization will be added AT THE CHECKOUT WITH THE DRESS PRICE.

Step 2: Client checks the contents of his cart by clicking on "order" to access the order summary. The Customer may modify its order (product, size, quantity). The total tax of the order, drawing a distinction between the price payable in respect of products, and secondly the cost of delivery, is then indicated in the summary.

Step 3: Once checked the order and if necessary modified, the Customer confirms their cart to finalize the order by clicking again on "order". If the customer has an advantage code, he will enroll in the slot provided for this purpose in order to benefit.

Step 4: Input the Client coordinate delivery and billing. Apart from the date of birth, address and additional shipping information, all fields are required to complete the order; it being understood that unless otherwise indicated by the Client, the billing address will automatically be the same as the delivery address. If the Customer has already ordered on the website, it has a customer account. In such a case, it will identify only with their email address and their password. The client then verifies all information and click "Submit" to continue the order.

Step 5: Entering bank details

The Client will access the secure payment screen viA PAYPAL. Payment is made online by credit card onlY:

  • Visa (credit and debit card)

  • MasterCard (credit and debit cards)

  • American Express

  • Discover (US merchants only)

  • Diner's Club

  • JCB

  • Apple Pay

The Customer must enter their credit card number, expiry date and the CVV 3 numbers present on the back of the card, being specified that in case of payment by American Express card, the Customer must provide 4 digits.

If the payment is accepted, the customer is redirected to an order confirmation screen on the Site. In case of failure of settlement, the Customer will have up to three attempts to re-enter their bank details.

After the third refusal, the Customer is redirected (e) on the Site to a screen telling her refusal to pay. The customer will then be prompted to contact the customer service HAROE to know the reasons and find a solution to complete the customer order.


Upon acceptance of payment by the Client, the Client will receive an email confirmation of their order, and summarizing all of the items ordered, billing and delivery address and the date of delivery. The validation of the order by the customer and the order confirmation will be sent to the Customer by email by OLISTIC THE LABEL following the acceptance of payment worth conclusion of a sale agreement between the Parties and acceptance of the Terms of Sale. The customer who placed an order will be able to print the invoice by logging onto the website in order tracking space provided for this purpose.

OLISTIC THE LABEL reserves the right to not accept the order if:

Unusual or abusive claims,

Unusual controls in terms of quantities,

Exchanges and abnormal or improper,

Issue exist with the customer.

4.3 Payment

The price of purchased products is payable in full on the day of placing the order by the Customer. Payment is made online by credit card at the time of confirmation of the order by the Client.

The sampling of the authorization request of the card is done at the time of confirmation of the order on the Site, except in cases of server downtime. HARPE reserves the right to debit a new authorization application in case the first could not succeed due to unavailability of servers.

In the event of non-payment, incorrect address or other problem on the Customer's account, OLISTIC THE LABEL reserves the right to block the Customer's order until the problem is resolved. In case of ANY ISSUES WITH THE PAYMENT, the customer should contact OLISTIC THE LABEL: Monday to Friday from 10am to 18pm (GMT +1 time zone hour and except public holidays in France) or by mail to the following address: contact@OLISTICTHELABEL.com.

Transactions on the site are secured by the payment system PAYPAL BY SQUARESPACE partner. All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer).These data can not be detected, intercepted or used by third parties. At no time Customer financial data transiting on the computer system of HARP. PAYPAL PAYMENT checks that the connection with the customer's browser is secure before sending the payment form to the bank making the financial transaction.

4.4 Archiving the command

The order confirmation is recorded on OLISTIC THE LABEL registers, themselves stored on a reliable and durable. Customer agrees that the order confirmation do faith and is considered proof of the contractual relationship between the Parties.

Article 5. Delivery

OLISTIC THE LABEL deliver PRE-orders accompanied by a delivery within a maximum of TEN (10) business days for delivery to mainland France unless provided otherwise indicated to the customer before the order is placed, and twenty (25) working days for delivery to any destination unless otherwise stated indicated to the customer before the order is placed, and from the day following the payment of the order.

In case of exceeding the delivery time, not justified by a case of absolute necessity, the Customer may request the cancellation of the sale and get within a maximum period of 30 (thirty) days of the refund of amounts paid in connection with the sale.

For orders outside France, when the package for export to succeed, it will be up to the recipient to pay taxes or customs duties which apply to the destination country. Local authorities can provide information useful.

Please note all OLISTIC THE LABEL purchases are FINAL.


  • IF THE PRODUCT IS DAmaged on arrival by transport




    we accept to exchange the product with another product UPON AVAILABILITY. Any returned items that have been worn or damaged in any way due to use will not be refunded. OLISTIC THE LABEL will not be held responsible for shipping charges on returned items. Returns for exchange on OLISTICTHELABEL.COM for countries outside France, additional taxes may be applied to Customs and are your responsibility.

  • for PERSONALIZED and customised products no returns are possible

as the piece is uniquely crafted for the client. we highly RECOMMEND our clients to take an appointment and complete measurements sheet to HAVE THE PERFECT FITTING.

Article 6. Returns & Refunds

Article 7. Right of retractation

The Customer has a period of seven (7) business days of the order date of receipt to return the Products ordered, without justification or penalty. For any return under the right of withdrawal, the following procedure should be fully respected:

Customer must attach to the package the right of return previously completed and printed using the feedback form accessible from the account - Section "My Orders". No returns will be accepted without such purchase completed return.

Subject to the above conditions recalled, OLISTIC THE LABEL refund the amount of the order to the Customer (price of the returned product, or product price and when ordering delivery fee returned in full)

excluding cost of return. The Client's bank account will be credited such amount within thirty (30) days from receipt of the Products by OLISTIC THE LABEL.

Article 8. Limitation of liability

Placing an order on the Site implies knowledge and acceptance of procedures on the Internet in particular as regards technical performance, response times, connection, interrogations or transfers of information, risk of blackout, the risk of contamination by viruses circulating on the network and in general all the risks associated with the use of the Internet.

OLISTIC THE LABEL therefore can not in any way be liable for any direct or indirect damage resulting from misuse or incidents related to the use of the computer for Internet access, maintenance or malfunction of servers, telephone line or any other technical connection, the client connection to the website is doing under his own responsibility.

Article 9. Major Force

OLISTIC THE LABEL will not be liable for the total or partial non-performance of its obligations under the order placed by the Client, if such non-performance is caused by an event of force majeure as defined by the law positive. In such a case, HARPE  notify the Customer of the occurrence of such an event within 3 (three) days following its occurrence, by email.

After a period of 1 (one) month, and assuming or constitutive event of a force majeure persists, the order will be canceled and will, where appropriate, subject to repayment on OLISTIC THE LABEL the credit card used to place the order within a maximum 30 (thirty) days.

Article 10. Guarantees

All products for sale on the Website have the legal guarantee of conformity provided for in Articles L. 211-1 and following of the Consumer Code and the guarantee against hidden defects provided by Article 1641 of the Civil Code, allowing the user to return the non-conforming or defective Products delivered. 

Article L. 211-5 of the Consumer Code:

"To comply with the contract, the product must:

1. Be suitable for the purpose usually of a similar property and, where applicable: - correspond to the description given by the trader and possess the qualities that he has presented to the buyer as a sample or model ;

- The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

2 °. Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted. "

Article L211-12 of the Consumer Code: "Action resulting from lack of conformity lapses two years after delivery of the goods. 

Article 1641 of the Civil Code: "The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer the would not have acquired, or would have paid a lower price if he had known. " 

1648 article 1 of the Civil Code: "The action resulting from latent defects must be brought by the purchaser within two years after discovery of the defect. "

Any guarantee is however excluded in case of misuse, neglect or lack of maintenance on the part of the user, as in the case of normal wear and tear, accident or force majeure and HARP warranty is limited to the replacement or refund of non-conforming products or given a vice.

Products sold on the Website comply with the regulations in force in France. Responsibility for olistic the label can not be held liable for non-compliance with the legislation of other countries it is for the user to check.

Article 11. Intellectual property

All elements of the Website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. Similarly, trademarks, logos and designs appearing on the Website are the exclusive property of olistic the label. Their disclosure shall in no way be construed as granting any license or right to use any of the trademarks and distinguishing elements protected by copyright. They can therefore be used, the risk of imitation. The photographs reproduced on the Website are the work of sarah balhadere who have consented to the use by olistic the label Thus, no material from the Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way whatsoever. The User who has a personal Internet site and wishes to place, for personal use, on its website a direct link to the home page of the Website, must request permission to Olistic the label. It will in no way an implicit agreement of affiliation.

Article 12. General

These Conditions are written in French. In case they are translated into one or several languages, only the French text would prevail in case of dispute.

The General Conditions are subject to French law. The competent court in cases of dispute will be the defendant's place of residence or, at the applicant's place of actual delivery of the Product

The website complies with French legislation and in no case olistic the label gives no guarantee of compliance with local laws would apply to you, whenever you access the Website from other countries.